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Registered company details
Registered in England and Wales No. 7138865.
Registered address: 20 Manor Park, Richmond, Surrey TW9 1XZ.
Botanic Health Care, Botanic Skin Care and all logos are trademarks of Botanic Health Care Ltd.
Contact us for help with any queries you may have.
Call: +44 (0)20 8144 8780
Monday to Friday: 10am – 6pm
Saturday: 10am – 2pm
Bank holiday: 10am – 2pm
DELIVERY RATES & OPTIONS
We aim to offer an efficient delivery service. All items that are in stock will be dispatched within 3 working days (normally sooner). Please allow 5-7 working days for delivery of your order.
UK mainland delivery options by weight are as follows:
UK mainland delivery options are as follows:
Standard delivery £5.50
(with delivery in 5-7 working days of your order)
Next day delivery £11.95
(This option is only available to UK mainland only and requires a signature. Deliveries are between 8am and 6pm Monday to Friday)
EU delivery £14.00
(with delivery within 7-10 working days and may require a signature)
Rest of the World £20.00
(with delivery within 10-15 working days, and may require a signature)
RETURN OR REFUND GUARANTEE
If, for any reason you are unhappy with an item you have ordered, you may return it within 14 days, unopened and in its original saleable condition, to our address.
Upon receipt, we will be happy to give you a full refund. Alternatively you may wish to exchange it for another item. Please note that post and packing costs are non-refundable.
Returning an Item
To return an item, please dispatch it in its original wrapping (please obtain a free proof of postage from the Post Office) and accompanied by a note outlining your name, address and reason for return to:
BOTANIC HEALTH CARE LTD
20 Manor Park, Richmond, Surrey TW9 1XZ
We will notify you by email when we have processed your refund.
MISSING OR DAMAGED ITEMS ON DELIVERY
In the unlikely event that you receive an incomplete, damaged or incorrect order, you must notify us within 24 hours of receipt. In the event of damage to items, you must retain all packaging. We may ask for photos (where possible) in order to submit a claim to our carrier.
CANCELLING YOUR ORDER
You may cancel your order at any time prior to your order being processed (up to 3 working days). Please note that your order may have been processed and dispatched within the three days as this is our aim. You can notify us of cancellation by emailing Customer@botanichealthcare.com with your name, address, and order reference number.
You may also cancel your order at any time after it has been dispatched, but no later than 7 working days after the day after you receive your. Please return the goods in its original condition to Botanic Health Care Ltd, 20, TW9 1XZ, together with the original invoice and obtain a free proof of postage from the Post Office. Botanic Health Care Ltd will refund you the purchase price of the goods.
We use Paypal to process payments. You don’t need a Paypal account to make an order, simply enter your credit card details and submit your payment.
We must receive full, cleared payment for an order before we dispatch the goods. If the issuer of your card refuses to authorise payment, we won’t be liable for any delay or non-delivery.
Orders must be placed through our website at www.botanichhealthcare.com. We cannot accept orders by email or telephone at this time. We aim to ship orders within three business days of receipt.
Once orders are processed, amendments cannot be made; a new order will have to be made.
While we maintain a constant stock of all of our items, we do sometimes run out. Every effort will be made to update the site to reflect this, but occasionally, orders do slip through. If this should happen we will notify you of this by email before we proceed with the rest of your order.
Prices are subject to change without notice.
From time to time Botanic Health Care Ltd offers promotions through e-mails, newsletter sign up, and Internet advertisements. Promotional codes may be valid for free shipping, free products or discounts off your order. Please note that use of these codes is limited to one per customer.
Safe guarding your privacy on this website is important to us; this policy sets out how we will treat your personal information.
Access to the ‘My Account’ section of this website is only available to registered users. Registration is required to enable you to access other areas content or services on the website.
Where you are asked to provide information on the website
At our discretion, we reserve the right to restrict access to areas or all of the website. We may disable your account and password at our discretion.
Botanic Health Care Ltd is under no obligation to use any or any part of any product review or testimonial submitted. Under these terms & conditions of submission you agree, and give permission so that Botanic Health Care Ltd may publish and/or reproduce any part of the testimonial for any and all marketing purposes of Botanic Health Care Ltd. Prior to use Botanic Health Care Ltd reserves the right to review; to correct typing or grammatical errors; to shorten product reviews and testimonials.
Product reviews and testimonials may be used for any form of activity relating to Botanic Health Care Ltd products and services, in printed and online media.
LIMITATIONS OF LIABILITY
Whilst we aim to ensure that the information on the website is accurate and complete, we are not liable for express or implied suitability for any purpose. We also cannot ensure the availability and maintenance of the website. You agree that you use the website at your own risk.
From time to time we may revise these terms and conditions without notice. To ensure you are up to date this, regularly check this page to ensure familiarity with any changes. Your continued use of the website will be deemed acceptance of the changes.
The Terms & Conditions herein constitute the entire agreement between you and us (Botanic Health Care Ltd) regarding your use of the Website.