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Services & Policies » Terms & Conditions



Registered company details

Registered in England and Wales No. 7138865.

Registered address: 20 Manor Park, Richmond, Surrey TW9 1XZ.


Botanic Health Care, Botanic Skin Care and all logos are trademarks of Botanic Health Care Ltd.



Contact us for help with any queries you may have.


Call: +44 (0)20 8144 8780

Email: Customer@BotanicHealthCare.com


Monday to Friday:                10am – 6pm

Saturday:                                10am – 2pm

Bank holiday:                         10am – 2pm



We aim to offer an efficient delivery service. All items that are in stock will be dispatched within 3 working days (normally sooner). Please allow 5-7 working days for delivery of your order.

UK mainland delivery options by weight are as follows:

UK mainland delivery options are as follows:


Standard delivery                                                             £5.50

(with delivery in 5-7 working days of your order)


Next day delivery                                                             £11.95

(This option is only available to UK mainland only and requires a signature. Deliveries are between 8am and 6pm Monday to Friday)


EU delivery                                                                          £14.00

(with delivery within 7-10 working days and may require a signature)


Rest of the World                                                               £20.00

(with delivery within 10-15 working days, and may require a signature)



If, for any reason you are unhappy with an item you have ordered, you may return it within 14 days, unopened and in its original saleable condition, to our address.

Upon receipt, we will be happy to give you a full refund.  Alternatively you may wish to exchange it for another item. Please note that post and packing costs are non-refundable.


Returning an Item

To return an item, please dispatch it in its original wrapping (please obtain a free proof of postage from the Post Office) and accompanied by a note outlining your name, address and reason for return to:



20 Manor Park, Richmond, Surrey TW9 1XZ


We will notify you by email when we have processed your refund.



In the unlikely event that you receive an incomplete, damaged or incorrect order, you must notify us within 24 hours of receipt.  In the event of damage to items, you must retain all packaging.  We may ask for photos (where possible) in order to submit a claim to our carrier.



You may cancel your order at any time prior to your order being processed (up to 3 working days). Please note that your order may have been processed and dispatched within the three days as this is our aim. You can notify us of cancellation by emailing Customer@botanichealthcare.com with your name, address, and order reference number.

You may also cancel your order at any time after it has been dispatched, but no later than 7 working days after the day after you receive your. Please return the goods in its original condition to Botanic Health Care Ltd, 20, TW9 1XZ, together with the original invoice and obtain a free proof of postage from the Post Office. Botanic Health Care Ltd will refund you the purchase price of the goods.



We use Paypal to process payments. You don’t need a Paypal account to make an order, simply enter your credit card details and submit your payment.

We must receive full, cleared payment for an order before we dispatch the goods. If the issuer of your card refuses to authorise payment, we won’t be liable for any delay or non-delivery.



Orders must be placed through our website at www.botanichhealthcare.com.  We cannot accept orders by email or telephone at this time.  We aim to ship orders within three business days of receipt.

Once orders are processed, amendments cannot be made; a new order will have to be made.

While we maintain a constant stock of all of our items, we do sometimes run out. Every effort will be made to update the site to reflect this, but occasionally, orders do slip through. If this should happen we will notify you of this by email before we proceed with the rest of your order.



Prices are subject to change without notice.



From time to time Botanic Health Care Ltd offers promotions through e-mails, newsletter sign up, and Internet advertisements. Promotional codes may be valid for free shipping, free products or discounts off your order. Please note that use of these codes is limited to one per customer.



Safe guarding your privacy on this website is important to us; this policy sets out how we will treat your personal information.

  1. Information we collect
    • We may collect, store and use the following types of personal data:
      • information such as your IP address, geographical location, how you got to our website, what kind of browser your use, how long you stayed on our website, and how many pages you looked at;
      • information you provide to us when you subscribe to our Botanic Health News e-mail updates and other e-mail notifications.
      • information relating to any transactions in this website store or in other parts of this website, including any purchases you make of our goods or services (including name, e-mail address, postal address and phone number);
  2. Cookies
    • We use cookies on this website. You do not have to accept this, however, this will have a negative impact on the ease of use of this website;
    • We may send a cookie to your computer, which may be stored by your browser on your computer’s hard drive. We use the information to recognize your computer, and improve the website by personalizing for ease of use;
    • We use third party software from Google. This helps us analyze how visitors use, and where visitors go on this website.
  3. Your personal information
    • We may use your personal information to:
      • Personalize this website for you;
      • Send you goods or services you have purchased via this website;
      • Send invoices to you;
      • Collect payments from you;
      • send to you Botanic Health News email updates, and other email communications you have requested (you can unsubscribe from this at anytime by emailing us from the link within the email you were sent);
    • We will not provide your personal information to any third parties for the purpose of direct marketing without your consent.
  4. Other disclosures
    • In addition to the disclosures reasonably necessary for the purposes identified elsewhere in this privacy policy, we may disclose information about you:
      • If we are required to do so by law;
      • In connection with any legal proceedings or prospective legal proceedings;
      • In order to establish, exercise or defend our legal rights (including providing information to third parties for the purposes of fraud prevention and reducing credit risk);
  5. Security of your personal data
    • We will take reasonable technical precautions to prevent the loss, misuse or alteration of your personal information;
    • All personal information you provide us or receive from us on this website will be encrypted using SSL technology. We will store all the personal information you provide us on secure servers. You are responsible for keeping your user details including any password, confidential;
  6. Your rights
    • You may contact us to provide you with any personal information we hold about you;
    • You will usually expressly agree to our use of your personal data for marketing purposes, or we will provide you with the opportunity to opt out of the use of your personal data for this purpose;
  7. Third party websites
    • This website may contain links to other websites. We are not responsible for the content, privacy policies or practices of third party websites;
  8. Updating information
    • Please contact us if the personal information we hold about you needs to be corrected or updated.
  9. Policy amendments
    • From time to time we may make changes to this policy by posting a new version on our website.
  10. Contact
    • If you have any questions about this privacy policy please contact us.



Access to the ‘My Account’ section of this website is only available to registered users. Registration is required to enable you to access other areas content or services on the website.

Where you are asked to provide information on the website

  • You agree to provide true, accurate, current and complete details.
  • You agree to maintain and update any information you provided when you registered with the website to keep it accurate and to maintain the security of your login and password.
  • You accept responsibility for all activities that occur under your user account.

At our discretion, we reserve the right to restrict access to areas or all of the website. We may disable your account and password at our discretion.



Botanic Health Care Ltd is under no obligation to use any or any part of any product review or testimonial submitted. Under these terms & conditions of submission you agree, and give permission so that Botanic Health Care Ltd may publish and/or reproduce any part of the testimonial for any and all marketing purposes of Botanic Health Care Ltd.  Prior to use Botanic Health Care Ltd reserves the right to review; to correct typing or grammatical errors; to shorten product reviews and testimonials.

Product reviews and testimonials may be used for any form of activity relating to Botanic Health Care Ltd products and services, in printed and online media.



Whilst we aim to ensure that the information on the website is accurate and complete, we are not liable for express or implied suitability for any purpose. We also cannot ensure the availability and maintenance of the website. You agree that you use the website at your own risk.



From time to time we may revise these terms and conditions without notice. To ensure you are up to date this, regularly check this page to ensure familiarity with any changes. Your continued use of the website will be deemed acceptance of the changes.



The Terms & Conditions herein constitute the entire agreement between you and us (Botanic Health Care Ltd) regarding your use of the Website.